.support-app { background: #f7f9fa; color: #243337; font-family: Arial, sans-serif; font-size: 15px; line-height: 1.55; }
.support-app [hidden] { display: none !important; }
/* Keep ticket icons independent from the site's global accent override. */
.support-app i:is(.fa-solid, .fa-regular) { display: inline-flex; align-items: center; justify-content: center; flex: 0 0 20px; width: 20px; height: 20px; margin: 0; font-size: 15px; line-height: 1; color: inherit !important; vertical-align: middle; }
.support-app i.fa-solid { font-weight: 900; }
.support-app i.fa-regular { font-weight: 400; }
.support-container { width: min(1280px, calc(100% - 64px)); margin: 0 auto; }
.support-header { background: #fff; border-bottom: 1px solid #dce3e4; }
.support-header-inner { min-height: 80px; display: flex; align-items: center; justify-content: space-between; gap: 24px; }
.support-header nav { display: flex; gap: 24px; align-items: center; flex-wrap: wrap; }
.support-header nav a { display: inline-flex; align-items: center; gap: 7px; text-decoration: none; color: #526369; font-size: 13px; }
.support-header nav i:is(.fa-solid, .fa-regular) { width: 16px; height: 16px; flex-basis: 16px; font-size: 12px; }
.support-header nav a:hover { color: #006959; text-decoration: underline; }
.support-header .brand { font-size: 19px; }
.support-title { display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 34px 0 26px; }
.support-title h1 { font-size: 30px; line-height: 1.2; color: #193d43; margin: 7px 0 9px; }
.support-title p:not(.eyebrow), .tracking-heading p { color: #647176; }
.eyebrow { font-size: 11px; font-weight: 700; color: #007966; text-transform: uppercase; letter-spacing: 0; }
.support-contact { display: inline-flex; align-items: center; gap: 8px; color: #31565b; text-decoration: none; font-weight: 600; white-space: nowrap; }
.support-tabs { display: flex; border-bottom: 1px solid #d6e0e1; margin-bottom: 30px; gap: 30px; }
.support-tabs a { display: inline-flex; align-items: center; gap: 8px; padding: 13px 0; border-bottom: 3px solid transparent; color: #637478; text-decoration: none; }
.support-tabs a[aria-current] { color: #006e5e; border-color: #008a74; font-weight: 700; }
.request-layout { display: grid; grid-template-columns: minmax(0,1fr) 310px; gap: 56px; align-items: start; }
.request-form { display: grid; gap: 20px; padding-bottom: 24px; min-width: 0; }
.panel-heading { display: flex; align-items: center; gap: 12px; padding-bottom: 5px; }
.panel-heading h2, .tracking-heading h2 { font-size: 20px; color: #203e44; }
.panel-heading p, .small-copy { font-size: 12px; color: #67767a; }
.step-number { display: grid; place-items: center; background: #e2f2ee; color: #07715f; border-radius: 4px; width: 36px; height: 36px; flex-shrink: 0; font-size: 12px; font-weight: 700; }
.contact-heading { border-top: 1px solid #dbe3e5; padding-top: 24px; margin-top: 4px; }
.two-fields { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 20px; }
.support-app .field { display: grid; align-content: start; gap: 7px; min-width: 0; }
.support-app .field label { font-size: 13px; font-weight: 600; color: #334e55; }
.support-app input:not([type=checkbox]), .support-app select, .support-app textarea { width: 100%; min-width: 0; border: 1px solid #bccdce; border-radius: 5px; background: #fff; padding: 10px 12px; color: #263b40; font: inherit; font-size: 14px; min-height: 44px; }
.support-app textarea { resize: vertical; line-height: 1.6; }
.support-app .field small { font-size: 12px; color: #5b6d72; }
.support-app :focus-visible { outline: 3px solid #168b78; outline-offset: 3px; }
.support-app input:focus, .support-app select:focus, .support-app textarea:focus { border-color: #078570; box-shadow: 0 0 0 2px #daf0e9; }
.support-app input[type=file] { padding: 9px; font-size: 12px; }
.support-app input[type=file]::file-selector-button { background: #edf4f3; border: 0; border-radius: 3px; padding: 4px 7px; color: #30584e; margin-right: 6px; cursor: pointer; }
.check-line { display: flex; align-items: flex-start; gap: 10px; color: #4f6268; font-size: 13px; }
.check-line input { flex: 0 0 auto; margin-top: 3px; width: 17px; height: 17px; accent-color: #007d68; }
.check-line a { text-underline-offset: 3px; }
.support-app .button { display: inline-flex; align-items: center; justify-content: center; gap: 9px; border-radius: 5px; min-height: 44px; padding: 10px 17px; font: inherit; font-size: 14px; font-weight: 600; cursor: pointer; box-shadow: none; }
.support-app .button.primary { background: #007b66; border: 1px solid #007b66; color: white; }
.support-app .button.primary:hover { background: #00614f; transform: none; }
.support-app .button.light { background: white; color: #315951; border: 1px solid #bccdce; }
.support-app button:disabled { opacity: .5; cursor: not-allowed; }
.submit-row, .action-row { display: flex; flex-wrap: wrap; gap: 12px; align-items: center; }
.submit-row span { font-size: 12px; color: #5c6b6f; }
.request-aside { position: sticky; top: 24px; border-left: 1px solid #d9e3e3; padding-left: 28px; }
.aside-heading { display: flex; align-items: center; gap: 10px; color: #51716f; font-size: 12px; font-weight: 700; margin-bottom: 18px; }
.request-aside h2 { font-size: 22px; line-height: 1.35; color: #234e53; margin-bottom: 10px; overflow-wrap: anywhere; }
.request-aside p { color: #65777b; font-size: 13px; }
.routing-facts { display: grid; gap: 16px; margin: 24px 0 12px; }
.routing-facts dt { color: #6c797d; font-size: 12px; }
.routing-facts dd { font-size: 14px; font-weight: 600; color: #304d51; margin-top: 3px; }
.expertise-list { display: grid; gap: 12px; border-top: 1px solid #dbe3e5; margin-top: 24px; padding-top: 23px; }
.expertise-list div { display: flex; gap: 10px; align-items: center; min-height: 24px; font-size: 12px; color: #64777c; }
.expertise-list .selected { color: #006a58; font-weight: 700; }
.expertise-list span { min-width: 0; }
.contact-note { display: grid; gap: 5px; padding-top: 24px; margin-top: 24px; border-top: 1px solid #dbe3e5; font-size: 13px; }
.contact-note a { color: #326762; text-decoration: none; }
.notice { padding: 12px 16px; background: #fff6dc; border: 1px solid #ead799; border-radius: 5px; color: #755719; margin-bottom: 20px; font-size: 13px; overflow-wrap: anywhere; }
.notice.error { background: #fff0ee; color: #953d33; border-color: #efc7c0; }
.reauth-link { display: inline-block; padding: 4px 0; font-weight: 700; text-underline-offset: 3px; }
.confirmation { display: grid; grid-template-columns: 26px minmax(0,1fr); gap: 16px; padding: 24px 0; margin-bottom: 26px; border-top: 3px solid #008b71; border-bottom: 1px solid #c7dfd7; color: #24564b; }
.support-app .confirmation > i { width: 26px; height: 26px; flex-basis: 26px; font-size: 24px; }
.confirmation h2 { font-size: 22px; }
.confirmation p { font-size: 13px; margin: 8px 0 14px; }
.receipt { display: flex; flex-wrap: wrap; gap: 24px; padding: 12px 0; }
.receipt dt { font-size: 11px; text-transform: uppercase; }
.receipt dd { font-family: monospace; font-size: 15px; margin-top: 4px; overflow-wrap: anywhere; }
.tracking-heading { margin: 0 0 22px; }
.recovery-row { margin: -7px 0 24px; font-size: 12px; color: #637579; }
.text-button { border: 0; background: transparent; color: #006e5e; font: inherit; cursor: pointer; text-decoration: underline; text-underline-offset: 3px; padding: 8px 0; }
.support-app .eyebrow { padding: 0; background: none; border: 0; border-radius: 0; display: block; }
.lookup-form { display: grid; grid-template-columns: 1fr 1fr 1fr auto; gap: 16px; align-items: end; border-bottom: 1px solid #dbe3e5; padding-bottom: 28px; margin-bottom: 24px; }
.support-footer { display: flex; flex-wrap: wrap; gap: 24px; padding: 28px 0; margin-top: 44px; border-top: 1px solid #dbe3e5; font-size: 12px; color: #637579; }
.support-footer span { margin-right: auto; }
.support-footer a { text-decoration: none; }
.trap { position: absolute; width: 1px; height: 1px; overflow: hidden; clip-path: inset(100%); }
.sr-only { position: absolute; width: 1px; height: 1px; padding: 0; overflow: hidden; clip: rect(0,0,0,0); white-space: nowrap; }
.login-form { max-width: 420px; margin: 30px auto 80px; display: grid; gap: 20px; }
.login-form h2 { font-size: 22px; }
.support-app .login-icon { width: 32px; height: 32px; flex-basis: 32px; font-size: 24px; }
.board-metrics { display: grid; grid-template-columns: repeat(4,minmax(0,1fr)); border-top: 1px solid #dce5e5; border-bottom: 1px solid #dce5e5; margin: 8px 0 28px; }
.board-metrics > div { padding: 21px 24px; border-right: 1px solid #dce5e5; }
.board-metrics > div:first-child { padding-left: 0; }
.board-metrics > div:last-child { border: 0; }
.board-metrics span { display: block; color: #66797c; font-size: 12px; }
.board-metrics strong { display: block; font-size: 30px; color: #214e52; margin-top: 3px; font-variant-numeric: tabular-nums; }
.board-metrics > div:nth-child(3) strong { color: #a54436; }
.board-metrics > div:nth-child(4) strong { color: #97620a; }
.board-filters { display: grid; grid-template-columns: repeat(4,minmax(0,1fr)); gap: 16px; align-items: end; }
.board-filters .search-field { grid-column: span 2; }
.board-filters .check-line { align-self: center; padding-top: 23px; }
.board-filters .action-row { grid-column: 1 / -1; justify-content: flex-end; gap: 6px; padding-top: 8px; border-top: 1px solid #dce5e5; }
.support-app .icon-button { display: inline-grid; place-items: center; width: 44px; height: 44px; padding: 0; flex: 0 0 44px; border: 1px solid transparent; background: transparent; color: #526b69; border-radius: 6px; cursor: pointer; font-size: 16px; transition: background-color 120ms ease, border-color 120ms ease, color 120ms ease; }
.support-app .icon-button > i { width: 20px; height: 20px; flex-basis: 20px; font-size: 16px; pointer-events: none; }
.support-app .icon-button:hover:not(:disabled), .support-app .icon-button:focus-visible { background: #e7f3ee; border-color: #c8ddd4; color: #006957; }
.support-app .icon-button:active:not(:disabled) { background: #d5e9e0; }
.support-app .icon-button:disabled { opacity: .45; }
.board-caption { display: flex; justify-content: space-between; flex-wrap: wrap; gap: 12px; margin: 28px 0 12px; font-size: 12px; color: #687a7d; }
.table-wrap { overflow-x: auto; background: #fff; border-top: 1px solid #ccdada; border-bottom: 1px solid #ccdada; }
.tickets-table { width: 100%; border-collapse: collapse; text-align: left; table-layout: fixed; }
.tickets-table th { padding: 12px 14px; background: #edf3f2; font-size: 11px; font-weight: 600; color: #556e72; }
.tickets-table td { padding: 17px 14px; border-top: 1px solid #e1e8e7; vertical-align: top; font-size: 13px; overflow-wrap: anywhere; }
.tickets-table th:first-child { width: 28%; }
.tickets-table th:nth-child(2) { width: 17%; }
.tickets-table th:nth-child(3) { width: 20%; }
.tickets-table th:nth-child(4) { width: 17%; }
.tickets-table td small { display: block; margin-top: 5px; color: #6b7b7e; font-size: 11px; }
.ticket-open { background: none; border: 0; cursor: pointer; text-align: left; color: #126b5e; font: inherit; font-weight: 600; overflow-wrap: anywhere; }
.ticket-open:hover { text-decoration: underline; }
.support-app .priority-pill, .support-app .status-pill { border-radius: 4px; font-size: 11px; min-height: 23px; padding: 2px 7px; white-space: normal; text-align: center; }
.support-app .priority-pill.critical { color: #9c382a; background: #fde9e3; }
.support-app .priority-pill.planned { color: #5e5380; background: #efeafa; }
.tickets-table .status-pill { margin-top: 7px; }
.overdue { color: #a14724; font-weight: 600; }
.empty-state { text-align: center; padding: 45px 20px; color: #687b7c; }
.pagination { display: flex; align-items: center; justify-content: flex-end; gap: 16px; margin-top: 18px; font-size: 12px; }
#ticket-dialog { width: min(960px,calc(100% - 40px)); max-height: calc(100dvh - 48px); margin: auto; padding: 0; border: 1px solid #bccfcb; border-radius: 8px; background: #fafcfc; color: #243337; }
#ticket-dialog::backdrop { background: #142c35a6; }
.dialog-header { position: sticky; top: 0; z-index: 1; display: flex; align-items: center; justify-content: space-between; gap: 20px; border-bottom: 1px solid #d8e2df; background: #fff; padding: 15px 24px; }
.dialog-header h2 { font-size: 18px; overflow-wrap: anywhere; }
#staff-ticket { padding: 24px; }
.detail-heading { display: flex; justify-content: space-between; gap: 16px; align-items: start; margin-bottom: 20px; }
.detail-heading h3 { font-size: 23px; line-height: 1.35; margin: 8px 0; overflow-wrap: anywhere; }
.detail-id { color: #58736f; font: 12px monospace; }
.detail-layout { display: grid; grid-template-columns: minmax(0,1fr) 250px; gap: 32px; }
.detail-content, .detail-sidebar { min-width: 0; }
.detail-sidebar { border-left: 1px solid #d8e3e0; padding-left: 23px; }
.detail-sidebar dl { display: grid; gap: 16px; }
.detail-sidebar dt { color: #6c7a7c; font-size: 11px; }
.detail-sidebar dd { font-size: 13px; overflow-wrap: anywhere; margin-top: 4px; }
.message-text { white-space: pre-wrap; overflow-wrap: anywhere; font-size: 14px; }
.original-message { padding-bottom: 20px; border-bottom: 1px solid #dbe6e2; }
.section-label { font-size: 13px; color: #3d5e59; margin: 20px 0 12px; }
.timeline { list-style: none; margin: 0; padding: 0; }
.timeline li { padding: 14px 0 14px 17px; border-left: 2px solid #cdded8; }
.timeline li.internal { border-color: #d7ae56; background: #fff9e9; padding-right: 12px; }
.timeline .event-meta { color: #6b7e79; font-size: 11px; margin-bottom: 6px; }
.timeline li.system .message-text { color: #637871; font-size: 12px; }
.reply-form { border-top: 1px solid #dbe6e2; margin-top: 24px; padding-top: 20px; display: grid; gap: 16px; }
.edit-fields { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 12px; }
.attachments { list-style: none; display: grid; gap: 8px; font-size: 12px; }
.attachments a { display: inline-flex; align-items: flex-start; gap: 6px; max-width: 100%; color: #126f5d; overflow-wrap: anywhere; }
.support-app .attachments i { font-size: 13px; }
.attachment-form { display: grid; gap: 12px; margin: 20px 0; }
.attachment-form .button { justify-self: start; }
.mode-select { display: flex; gap: 18px; flex-wrap: wrap; font-size: 13px; }
.mode-select label { display: flex; align-items: center; gap: 7px; }
.mode-select input[type=radio] { width: 16px; min-height: 16px; accent-color: #007e68; }
.internal-warning { color: #866319; font-size: 12px; }
.notice.success { background: #eaf6ef; border-color: #bddccb; color: #245d44; }
.section-toolbar { display: flex; align-items: center; justify-content: space-between; gap: 16px; flex-wrap: wrap; margin-bottom: 24px; }
.section-toolbar h2 { font-size: 22px; color: #24464a; margin-bottom: 4px; }
.technician-filters { display: flex; align-items: end; gap: 24px; flex-wrap: wrap; padding-bottom: 24px; }
.technician-filters .field { flex: 1 1 260px; max-width: 450px; }
.technician-filters .check-line { padding-bottom: 12px; }
.technician-grid-head,.technician-row { display: grid; grid-template-columns: minmax(180px,2fr) minmax(145px,1.4fr) repeat(3,minmax(70px,.6fr)) 104px; align-items: center; gap: 14px; padding: 14px 16px; }
.technician-grid-head { background: #edf3f2; color: #556e72; border-top: 1px solid #ccdada; font-size: 11px; }
.technician-list { border-bottom: 1px solid #ccdada; }
.technician-row { background: #fff; border-top: 1px solid #e1e8e7; font-size: 13px; }
.technician-row > * { min-width: 0; overflow-wrap: anywhere; }
.technician-row h3 { font-size: 14px; margin: 0; color: #24464a; }
.technician-row small { display: block; color: #66797c; font-size: 12px; margin-top: 4px; }
.technician-row .account-state { font-size: 11px; color: #327354; }
.technician-row.is-inactive .account-state { color: #7a6260; }
.technician-row .workload { font-variant-numeric: tabular-nums; font-size: 18px; font-weight: 600; }
.workload span { display: none; }
.workload-critical { color: #a54436; }
.workload-late { color: #97620a; }
.technician-actions { display: flex; gap: 4px; }
.assignment-button { display: inline-flex; align-items: center; gap: 5px; min-height: 36px; padding: 4px 0; border: 0; background: transparent; color: #126b5e; cursor: pointer; font: inherit; font-size: 12px; text-align: left; }
.assignment-button:hover { text-decoration: underline; }
.assignment-button span { min-width: 0; overflow-wrap: anywhere; }
.support-app .assignment-button i { flex-basis: 16px; width: 16px; height: 16px; font-size: 12px; }
.compact-dialog { width: min(540px,calc(100% - 24px)); max-height: calc(100dvh - 32px); padding: 0; margin: auto; border: 1px solid #bccfcb; border-radius: 8px; background: #fafcfc; color: #243337; }
.compact-dialog::backdrop { background: #142c35a6; }
.compact-dialog .dialog-header { gap: 12px; }
.compact-dialog .dialog-header h2 { min-width: 0; }
.compact-dialog .dialog-header .action-row { flex: 0 0 auto; flex-wrap: nowrap; gap: 4px; }
.dialog-form { display: grid; gap: 18px; padding: 24px; }
.dialog-form .notice { margin-bottom: 0; }
.dialog-form .text-button { justify-self: start; }
.password-field { display: flex; align-items: center; gap: 6px; }
#created-password { font-family: monospace; }
#assignment-context { overflow-wrap: anywhere; }
#assignment-context h3 { font-size: 18px; line-height: 1.4; margin: 6px 0; }
#assignment-context p { color: #637478; font-size: 12px; }
@media(max-width:900px) {
    .technician-grid-head { display: none; }
    .technician-row { grid-template-columns: repeat(3,minmax(0,1fr)); gap: 16px; padding: 20px 16px; }
    .technician-row .technician-identity { grid-column: span 2; }
    .technician-row .technician-specialty { grid-column: 1 / -1; grid-row: 2; }
    .technician-actions { grid-column: 3; grid-row: 1; justify-content: end; }
    .workload span { display: block; font-size: 11px; font-weight: 400; color: #66797c; }
    .dialog-form { padding: 20px 16px; }
}
@media(max-width:480px) {
    .section-toolbar > .action-row { width: 100%; flex-wrap: nowrap; }
    .section-toolbar .button { flex: 1; width: auto; min-width: 0; }
}
@media(max-width:1000px) { .request-layout { grid-template-columns: minmax(0,1fr) 270px; gap: 30px; } .support-container { width: calc(100% - 40px); } .lookup-form { grid-template-columns: 1fr 1fr; } .tickets-table { min-width: 880px; } }
@media(max-width:760px) { .request-layout { grid-template-columns: 1fr; } .request-aside { position: static; border-left: 0; border-top: 1px solid #d9e3e3; padding: 24px 0 0; } .expertise-list { grid-template-columns: repeat(2,minmax(0,1fr)); } .support-header-inner { flex-wrap: wrap; gap: 12px; padding: 16px 0; } .support-header nav { gap: 18px; } .support-title { align-items: flex-start; } .support-contact { display: none; } .board-filters { grid-template-columns: repeat(2,minmax(0,1fr)); } .board-metrics { grid-template-columns: repeat(2,minmax(0,1fr)); } .board-metrics > div { padding: 16px !important; border-bottom: 1px solid #dce5e5; } .board-metrics > div:nth-child(2) { border-right: 0; } .detail-layout { grid-template-columns: 1fr; } .detail-sidebar { border-left: 0; padding-left: 0; border-top: 1px solid #dbe3e5; padding-top: 20px; } .detail-sidebar dl { grid-template-columns: 1fr 1fr; } }
@media(max-width:480px) { .support-container { width: calc(100% - 32px); } .support-header .brand { font-size: 17px; } .support-header nav a { font-size: 12px; } .support-title h1 { font-size: 27px; } .support-tabs { gap: 22px; } .support-tabs a { font-size: 13px; } .two-fields,.lookup-form { grid-template-columns: 1fr; gap: 18px; } .board-filters { gap: 12px; } .board-metrics span { font-size: 11px; } .edit-fields { grid-template-columns: 1fr; } .detail-heading { flex-direction: column; } #ticket-dialog { width: calc(100% - 16px); } #staff-ticket { padding: 16px; } .dialog-header { padding: 12px 16px; } .confirmation { grid-template-columns: 1fr; } .confirmation > i { display: none; } .receipt { display: grid; } }